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Shipping Refund Return

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Lazarus Labs
shipping, ordering, refund and return policies

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  1. Will my credit card number be safe?

    Absolutely! We use industry-standard secure-server technology (SSL with 128 bit encryption) to encrypt all information gathered from our customers at the time of purchase. What this means is that your information is encoded and is unreadable while it routes to our server.

  2. What is your Return and Refund Policy?

    All sales are final. You cannot cancel an order or request a refund once the order has been processed. No refund is given if you change your mind and decide not to take the product or upon your physician’s opinion that you should no longer take the product. If you have mistakenly provided an incorrect address and your order was shipped to that address, you will not receive a refund.

  3. How long will it take for my order to arrive?

    It normally takes up to 24 hours after you submit your order to get the order ready for shipment, and then 2 days in transit (not counting Saturday, Sunday or Holidays) via UPS or USPS.

  4. Do I need to be home to accept my order?

    UPS and U.S. Postal Service delivery drivers do not require a signature at the time of delivery and may leave the package at your destination if they deem the area safe. It is up to the discretion of the driver to determine if a signature is required at the time of delivery. Drivers are instructed to leave a notice tag that they attempted to deliver your package, and that future delivery arrangements can be made by calling the phone number listed on the notice.

  5. Can I ship my order to a military APO/FPO address?

    Yes. We send orders designated for military personnel via United States Postal Service Priority Mail. Please note that for military location delivery, in addition to regular delivery time, you will have to wait for the military to forward the package to you.

    When indicating your military shipping address, please enter the following information:

    APO, AE, APO, AP , FPO, AE , FPO, AP, MPO, PAL, SAM or MOM
    or a similar combination of letters will be your City.
    California or New York will usually be your State.
    ZIP Codes will usually begin with 0, 3, or 9.

  6. Do you ship to international addresses?

    Yes, we can ship to international locations.

    — There is no limit on the number of products you can order.

    — The approximate shipping cost for international orders is $25.00 (USD).
    (Free shipping offers are not valid for International orders)

    — The package will be shipped via the U.S. Post Office, Global Priority Mail.

    Steps for completing an international order
    • Fill out the order form- select product & quantity.
    • Select Alaska for the state.
    • Enter 30189 for the zip code.
    • Enter your Billing Information: city, providence, state, postal code, etc. all in the line indicated as Billing Address separating each piece of information with commas.
    • After you place your order, send an email with your correct shipping address to our Customer Care department.
    • There will be a second charge on your account to adjust for the international shipping charges.
    • Once approved, your order should arrive in 6 to 10 days.

    NOTE: If you have any doubts about the product being legal in your country, we suggest that you contact the customs office directly to see what the current status is on the ingredients of any product you wish to purchase.

     

    At Lazarus Labs we have no way of knowing what is legal or not legal in each country. Often, even some products that are safe, and accepted in the USA, and even a child can buy, are not allowed in some countries (like Advil or One-a-Day Vitamins). If you order products from us that are not accepted by Customs in your country and customs either seizes the products or destroys them, or returns the products to us destroyed, the loss is the customers and not Lazarus Labs. If customs telephones you and tells you that you have an order, you may decide to tell them it is not your order rather than accept the product and the problems that may go with acceptance. There is no refund for seized or refused orders.

    Returns from Customs: If the product is undamaged, we will re-ship to you again, if you pay the re-shipping cost. However, if the product is damaged or opened we cannot reship, and it is the customer’s loss.